COVID 19 - BOOKING FLEXIBILITY


GENERAL TERMS & CONDITIONS


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Covid 19, 2023
We are offering booking flexibility for all of our 2023 bookings. We will transfer your booking free of charge and/or issue a credit note, if you are unable to travel due to Covid 19 travel restrictions.

Booking Flexibility
If you are unable to travel due to national/international travel bans/restrictions or quarantine requirements in place at 30 days or less before arrival, either in the country of the lead guest or the area you are travelling to in Italy, we can offer you alternative dates either later in 2023 or during 2024 (subject to availability) or a credit note to use either up to the end of 2024 or for a period of 12 months from the date of your original booking, depending on the villa booked. This is valid for the same villa as originally booked only and not transferable to another villa.

Reasons you can transfer your booking
1. When travel bans/ restrictions have been implemented by regional or national governments, either in the home country of the lead guest who made the booking  or in the region/country your villa is located in, or quarantine measures have been implemented in the home country of the lead guest or in the region/country where your villa is located. This only applies if the quarantine is imposed within the region your villa is located, and not as a result of you or any member of your party testing positive whilst in Italy.

2. If there are no viable transport options to reach your villa either internationally or locally due to Covid 19.

Booking flexibility will only apply in the case of national/international travel bans and/or restrictions including quarantine. They do not apply for any other reason.

Cancellation for other reasons
If you are unable to travel due to reasons other than the ones laid out above, then normal terms & conditions of cancellation will apply and guests need to have travel insurance in place that covers trip cancellation. No refunds will apply and alternative dates and/or a credit note cannot be offered.

Insurance
It is a condition of your booking that all customers must have comprehensive travel insurance in place. There are now many policies on offer that cover various outcomes due to Covid and we would recommend that guests take out the best insurance to cover their specific needs and requirements.
If a guest tests positive just before they are due to travel and is unable to take up their booking for this reason, they need to have insurance in place that covers cancellation due to contracting Covid.  
If travel bans/ restrictions are put in place during your stay and you need to cut your stay short – guests must have travel insurance in place to cover early departure due to Covid. No refund/credit notes will be applicable once a stay is underway.

Prices
We will do our best to uphold prices if dates are transferred to the same price season as your original booking. Where alternative dates are in a higher price season, the higher price will apply.
In the case, that your booking has been moved up multiple times and/or years and the villa prices have increased in the meantime, we reserve the right to apply the new prices. We will advise you of any price increase before moving your dates.
For credit notes – current prices at the time of confirming your new dates, will apply.
Local prices for extras/extra services. If your booking has been moved up multiple times and extras payable locally have increased, the new prices will apply.

Compliance with International and/or National Covid requirements/regulations
By agreeing to our Terms and Conditions and placing a booking with us, you also agree to comply in full with any entry requirements into Italy. It is the customer's responsibility to check entry requirements well in advance of travel and to make sure they comply in full and have completed any requirements in plenty of time. We cannot be held responsible if you cannot take up your booking because of non compliance and/or non completion of the necessary requirements in time, to enable you to travel. UNIQ Villas Ltd. trading as Rent a Villa in Tuscany cannot be held responsible if you either refuse and/or or do not meet the entry requirements set out by either the Italian government and/or your country of residence. No refunds will be made and bookings cannot be moved up and/or a credit voucher issued, in this case.
You also agree to adhere to any local guidance and/ or requirements in place due to Covid 19. This may include, but is not limited to, use of face masks when required/instructed, hand sanitisation, social distancing, maximum number restrictions, limits and/or restrictions of certain services, any other restrictions/regulations currently in place at the time of your stay. These measures are put in place in line with local guidance both for your safety and the safety of others.

Changes to our Terms & Conditions
We reserve the right to update / change our Terms & Conditions at any time without prior warning. All changes will be updated to this online page and these terms and conditions will be considered valid at all times. Guests should refer to this page for any recent updates/ changes.

Disputes
By completing and submitting our online booking form you agree to the above terms and conditions. Please note, that should a dispute be taken to court, Scottish law will be used as the basis for deciding the dispute and the law courts in Edinburgh will have jurisdiction.



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