Terms and Conditions


Rental
Bookings are made through A&M Villas Ltd. trading as Rent a Villa in Tuscany on behalf of the owner of the property at the price advertised.

Booking and Payment
Standard Terms:
There is a 30% deposit payable on booking.
The balance is payable 10 weeks before arrival.
If a booking is made 10 weeks or less before arrival, full payment is required on booking.
Unless special Terms & Conditions apply.

Special Terms & Conditions Apply
For properties: Borgo Lucchese, Villa Loggia, Villa Contessa, Villa Conte, Villa Frate, Castello del Lago where:
There is a 30% deposit payable on booking.
The balance is payable 18 weeks before arrival.
If a booking is made 18 weeks or less before arrival, full payment is required on booking.

For Villa Antica, Villa Magnolia, Villa Nuovo
There is a 30% deposit payable to book and the balance is payable 12 weeks before arrival.
If a booking is made 12 weeks or less before arrival, full payment is required on booking

For Villa Magica, Villa Jacopo, Villa Castagno, Villa Canto, Villa Montepulciano, Villa Fornace, Villa Tartufo, Villa Icon, Castello Voli, Villa Cento, Poggio Alto, Villa Annuciata, Villa Ronco, Villa Pontedera, Villa Maremma, Villa Rocca, Villa Melo, Villa Padrone, Villa Oasi, La Limonaia, Villa Michelangelo, Villa Massarosa, Villa Maria, Apartments Dante & Brunelleschi, Villa Giglio, Villa Etrusca, Villa Cacciatore, Villa Verbena, Villa Cascata, Villa Vernaccia, Vista Duomo, Villa Capalbio, Villa Argento, Poggio Alto, Ville Verde
There is a 30% deposit required to book and the balance is payable 10 weeks before arrival.
If a booking is made 10 weeks or less before arrival, full payment is required on booking

For Villa Alto, Villa Bocca, Villa Orcia, Villa Rombo, Villa Zafferano, Villa Prezzemolo, Villa Sant Angelo, Villa Castell, Castello Magestico, Villa Giulia, Podere Marittima, Tuscan Estate & Spa, Villa Montefiori, Casa Santino, Villa Rosmarino, Villa Falco, Villa Fontana, Villa Sogno, Villa Pietrasanta, Villa Cortile, Villa Piccola, Villa Grande, Villa Cedro
There is a 50% deposit payable on booking.
The balance is payable 10 weeks before arrival.
If a booking is made 10 weeks or less before arrival, full payment is required on booking

For villas in Forte dei Marmi terms vary from villa to villa and will be detailed on booking.

How to Book
Bookings are made directly with A&M Villas Ltd. trading as Rent a Villa in Tuscany. Customers choose a property from our web site and submit an availability form. Once dates and availability have been confirmed, the property can be held for 2 days if time is required to book flights. Please contact us if required. Once a booking form has been received, the property will be held for 4 days awaiting receipt of deposit. On payment of the deposit, the booking will be confirmed. If the deposit is not received within the 4 day period we cannot guarantee that the dates will still be available as some properties automatically cancel provisional bookings if no confirmation has been received from us. Please keep us updated as to the type of payment being made, expected time of arrival and if there are any delays, to avoid disappointment. You will be advised of the balance and due date. On receipt of the balance payment, not less than 10 weeks or 18 weeks in the case of special terms & conditions before arrival, all details regarding directions, arrival and arrangements for the hand over of keys will be sent out. A voucher will also be included, which should be presented on arrival. If the balance payment is not received on time, the booking will be put on hold, pending cancellation until the balance payment or a written cancellation from the client is received. If booking is made less than 10 weeks (or 18 weeks in the case that Special Terms & Conditions apply) before arrival, full payment is required at the time of booking. Confirmation and all details will be sent to the person in the group making the booking. This person should be over 18 years of age and have the authority from all persons in the group to make the booking. The names of all persons in the group should be listed on the booking form.

Payment by Credit/Debit Card
We have a secure card payment facility on the site. An administration fee is applicable on some card types. We also accept other forms of payment. Full details on request.

Data Protection


In order to complete your booking we require some personal details from you. We will only use this information in order to complete your booking and undertake to keep personal details confidential. For further information please see our Privacy Policy

Cancellation by you
Standard Terms
Cancellation fees are as follows: Length of time before arrival when we receive your cancellation in writing.
30% deposit - non refundable
between 8 weeks - 3 weeks before arrival - lose 50%
At 3 weeks or less before arrival - 100%
We strongly recommend all customers to purchase trip cancellation / travel insurance.

Cancellation by you where Special Terms & Conditions Apply:
Borgo Lucchese, Villa Loggia, Villa Contessa, Villa Conte, Villa Frate, La Limonaia, Castello del Lago
Cancellation fees are as follows: Length of time before arrival when we receive your cancellation in writing.
30% deposit - non refundable
12 - 16 weeks (including 16 weeks) before arrival – 50%
At 12 weeks or less before arrival – 100%

For Villa Antica, Villa Magnolia, Villa Nuovo
30% deposit - non refundable
Balance payment at 12 weeks before arrival - non refundable

For Villa Magica, Villa Jacopo, Villa Castagno, Villa Canto, Villa Montepulciano, Villa Fornace, Villa Tartufo, Villa Icon, Castello Voli, Villa Cento, Poggio Alto, Villa Annuciata, Villa Ronco, Villa Pontedera, Villa Maremma, Villa Rocca, Villa Melo, Villa Padrone, Villa Oasi, La Limonaia, Villa Michelangelo, Villa Massarosa, Villa Maria, Apartments Dante & Brunelleschi, Villa Giglio, Villa Etrusca, Villa Cacciatore, Villa Verbena, Villa Cascata, Villa Vernaccia, Vista Duomo,Villa Capalbio, Villa Argento, Poggio Alto, Ville Verde
30% deposit - non refundable
Balance payment at 10 weeks before arrival - non refundable

For Villa Alto, Villa Bocca, Villa Orcia, Villa Rombo, Villa Zafferano, Villa Prezzemolo, Villa Sant Angelo, Villa Castell, Castello Magestico, Villa Giulia, Podere Marittima, Tuscan Estate & Spa, Villa Montefiori, Casa Santino, Villa Rosmarino, Villa Falco, Villa Fontana, Villa Sogno, Villa Pietrasanta, Villa Cortile, Villa Piccola, Villa Grande, Villa Cedro
50% deposit – non refundable
balance payment at 10 weeks before arrival – non refundable
We strongly recommend all customers to purchase trip cancellation / travel insurance.

Cancellation / Changes by us
If for any unforeseen reason we have to change your booking, we will do our best to offer you alternative accommodation of the same standard and if possible in the same / similar location. If we have to cancel your booking for reasons beyond our control, we will refund all monies in full. No extra monies will be due. We do not accept liability for travel expenses, alternative accommodation or other expenses that may be incurred.
We strongly recommend all customers to purchase trip cancellation / travel insurance.

Late Arrival / Early Departure
No refunds will be due, if the customer is unable to arrive on the expected day due to travel/ personal and/ or any other problem. This also applies in the case of early departure.
We strongly recommend all customers to purchase trip cancellation / travel insurance.

Last Minute Bookings
Last minute bookings are payable in full at the time of booking. All last minute bookings are non refundable. If your travel plans change and / or you are unable to take up your booking for any reason after payment has been made, no refunds will be due.
We strongly recommend all customers to purchase trip cancellation / travel insurance.

Dates Booked

We will send you the booking & payment details for the exact dates you request. We will confirm the dates
to the property owner as listed on your booking details and as paid for by you. We cannot confirm any dates that are not pre paid. If you refuse to pay for additional nights required that are extra to those listed on your booking details, before arrival, but decide to stay longer than planned and as originally confirmed with the property owner, they are within their rights to ask you to vacate the property on the date your rental expires and/or deduct the amount due from the security deposit or charge your credit card. If the amount due exceeds the security deposit, customers will be liable to pay the difference.

Arrival / Departures times at your accommodation
Arrival/departure times will be indicated on your final arrival details as well as on the web page. These times are set by the owners in order that they can best accommodate both arriving and departing guests. If you require an earlier arrival time than indicated, please ask in advance and we will see if it is possible. We cannot guarantee that early arrival will be possible at all accommodation as owners need the allocated time to clean and prepare the accommodation for you. Owners reserve the right to refuse entry if you arrive earlier without any prior warning. Accommodation needs to be vacated at the indicated time to allow staff to clean for the following guests. Please plan your trip accordingly or make additional arrangements if your flight times do not match up with the time you need to vacate the property. We cannot be held responsible for guests not being allowed entry if arriving or departing out with the designated times indicated, without prior warning and without prior agreement with the owner.

Arrival Details & Key Holder Information
On receipt of your balance payment or in the case of full payment on booking, you will be sent full arrival details including directions, key holder information. Please read any information sent carefully and make sure you have all the details  you require for your trip before departing. Please note we can resend the arrival details if you don't receive / lose / can’t find them any longer, just get in touch well before departure. If you contact us late evening the day before your departure or en route this may make it difficult or impossible for us to resend or communicate the details to you. If you are the lead guest who has booked and have other guests travelling separately it is essential that you forward / send them both the arrival voucher and the full arrival details and directions so they have them before their trip. As the lead person booking it is your responsibility to make sure other guests have full details before arrival.
We cannot be held responsible if you arrive in Italy without your arrival details. If you do leave home without them, we will try our best to help at any time. We cannot be held responsible if you are unable to  find your accommodation because you have failed to print out and take the details with you.

Security Deposit
Most properties require the payment of a security deposit. This is always payable in cash (Euros) on arrival unless stated otherwise. It will be held and returned to you at the end of your stay, unless stated otherwise. The majority of private villas do not have facilities to accept credit card payments, so please have the required amount in cash ready at check in. Some properties (where listed) will hold credit card details instead, with the option to pay any monies due at the end of your stay, in cash. A few (where listed) can accept credit cards.
Some luxury properties require the security deposit paid along with the balance payment of the rental. The security deposit is held and returned either on departure or after 14 days (depending on the property). In the rare event of damage or large breakages, that are not considered normal wear and tear, the customer will be liable and the owner will deduct the cost from the deposit. This is at the discretion of the owner. Where the damage done exceeds the amount of the security deposit, customers will be liable to pay the difference to cover any damage incurred in full. A&M Villas Ltd. t/a Rent a Villa in Tuscany cannot be held responsible for any damage incurred by the client at any property rented.
Please note that it is the client's responsibility to organise and plan for the payment of the security deposit, either due in advance or on arrival. If customers refuse to pay the security deposit or haven't organised the correct amount payable in cash, the owner is within their rights to refuse entry to the property until this is paid. This is entirely at the discretion of each owner. If an owner refuses entry to the property for non payment of a security deposit due on arrival and you are unable to take up your booking for this reason, no refund will be due. We invite you to contact us immediately if you have any problems at check in, for any reason, in order to help resolve any issues you may have. Depending on the problem, we will endeavour to help whenever we can, but you must contact us immediately and give us an informed account of the situation. If you can't take up your booking, for any reason, on day of check in we strongly advise you to stay in the local area until a resolution is found and you are able to take up the remainder of your stay. A&M Villas Ltd. t/a Rent a Villa in Tuscany is not liable for any extra accommodation that you may require in order to stay in the local area to enable you to resolve any difficulties you have at check in. A&M Villas Ltd. t/a Rent a Villa in Tuscany cannot be held responsible for clients being refused admittance to a property because of the non payment of a security deposit or any other services that may be due on arrival.
On departure, guests are kindly asked to leave their accommodation in a clean, orderly condition. All rubbish is to be disposed of in the proper manner and the kitchen area is to be left clean and tidy. If the apartment / villa requires additional cleaning, it is at the discretion of the owner to make an additional charge and deduct this from the security deposit paid. This also applies to properties where final cleaning is payable on location direct to the owner. Any unpaid bills will also be deducted from the security deposit.

Extra services at Villas provided locally
The local currency in Italy is EUROS. Any extra services rendered at villas and payable locally need to be paid for in cash, in EUROS before departure. It is the responsibility of the customer to ensure that they have enough cash to pay for any extra services provided, at their request, at the villa. The local currency is EUROS, US Dollars and/or any other foreign currency will not be acceptable for payment of local services rendered, including but not only; cook service, maid service and any other service provided, which isn't included in the rental. Some properties may charge at the end of each service or weekly. This will be detailed/ requested at the property. All bills for any extra services provided at the property MUST be paid in full in EUROS before departure.
Where a first grocery shop is available, the cost of both the service ( if applicable ) and the actual cost of the food is payable is cash on arrival. Please note, that some properties have a service charge for grocery shopping. Please have enough cash with you to pay this based on the amount of groceries requested. A first grocery shop is intended as starter groceries and / or groceries to tide you over for the first 2 days, not a full week's shop. Please note that the majority of villas do not have facilities to accept a credit card payment and all cost MUST be paid in cash.

Services provided by a third party.
We can agree to provide quotes and help book additional services during your stay from our trusted partners. We cannot, however, be held liable for any services booked and/or provided by a third party on your behalf. All extra services based around your stay eg. but not only: airport transfers, wine tours, city tours, cook / chef service and any other service required is pre paid and only confirmed on receipt of payment. Please plan ahead as last minute bookings can make things difficult to confirm services on your behalf. All bookings must be paid for in advance and cancellation terms apply.

Respect for Owners Property
The owner should be advised of any breakages immediately. Please do not take away any items from the property at the end of your stay, they do not belong to you. Any items missing will be considered as theft. Please treat your accommodation / owners / fixtures and fittings with respect. Guests will be liable for any illicit damage and this will be charged for. If guests' behavior is found to be unacceptable, owners have the right to terminate the rental immediately, no refund will be due. Guests are kindly asked to abide by any rules and regulations set out by the property. Rules and regulations are set out for everyone and help with the management and running of a property. Please kindly abide by them and please be considerate of others. Guests should also be considerate of any neighbours. Any inappropriate behavior or excessive noise, which causes a disturbance is not acceptable.

Items, equipment, interiors/exteriors at the property
Guests are requested not to tamper with any materials / equipment at the property used for maintenance, pool maintenance (including robots for pool cleaning and/or chemicals), any equipment or vehicles or items belonging to the property owner, which are in the vicinity of the villa or in cupboards or lockers etc. Children must be supervised at properties at all times and should not be allowed to play with any items/ equipment belonging to the owner. Apart from being dangerous in some cases, if these items are not used in the correct manner they may be damaged and any damage will be charged for. Any damage will be deducted from the security deposit paid. Where the damage exceeds the amount of the security deposit then guests will be liable for the full amount due.
Guests are responsible for any children in the group at all times and should make sure they do not deface interiors/ exteriors including pool terraces during their stay eg. with crayons, colours, paints of any kind. The cost of any extra cleaning required and/or repairs will be charged for and will be deducted from the security deposit paid. Where the damage exceeds the amount of the security deposit then guests will be liable for the full amount due.

Villa Cleaning
Villa cleaning, where included, is cleaning organised and fixed by the owner in order to maintain the property and keep it in a clean and orderly state and /or in order to change linen & towels. The hours, staff and cleaning that takes place is fixed by the owner and the staff have fixed duties to perform during the hours of cleaning. Cleaning may, but not necessarily, include some / part of/ all of the following: bed making, general tidying, changing of linen and/or towels, (where applicable), general cleaning. This will depend on the number of hours and what tasks the owner has detailed them to do.
These tasks do not include picking up and tidying of personal clothing, food, items left around the house, personal laundry, shopping, clearing tables, loading/unloading dishwashers, washing dishes. Cleaning that is fixed and completed for the owner is not negotiable and cannot be changed and/ or cancelled or refused. By completing the booking form and where applicable customers agree to accept the cleaning included as detailed and to allow any maid/s access to the property in order to complete their work.
If a customer would like additional cleaning, they should contact us as far in advance as possible so we can book in additional hours and agree times and tasks required. Hours and times agreed will depend on the maid/s availability at the time of booking. A&M Villas Ltd. cannot be held responsible if your preferred hours are not available. All extra hours of cleaning over and above any hours included in the rental are payable in full, by the customer before departure. The owner is within their rights to deduct any unpaid bills from the security deposit being held. Where these services are required to be paid in cash it is the responsibility of the customer to organise and pay in cash. Please note that the majority of villas do not have facilities to accept a credit card payment so local services rendered, MUST be paid in cash.
Please note, not all villas include a cleaning / maid service. Where no maid service is included in the rental, it can normally be organised on request and will depend on the maid/s availability at the time of booking. All hours of cleaning are payable in full by the customer before departure. The owner is within their rights to deduct any unpaid bills from the security deposit being held.

Standard of Accommodation
We believe we have represented all the properties that appear on the web site accurately. The properties available for rent are not graded in the conventional way. However, they are all of a high standard of cleanliness, comfort and furnishing. Some details may be different from other countries but are in keeping with local traditions (eg: hard floors) However, we cannot be held responsible for any changes made by the owner since our last visit and which we have not been made aware of.
Some of the properties are in the heart of the countryside and/or working farms. Therefore, there may be some farm animals (chickens, horses) and owner's pets. If this is problematic please ask before booking.

Self Catering Accommodation
Most of our villas and apartments are self catering accommodation. In general, items such as toilet rolls, cleaning items, detergents, etc. are not included in the rental price (unless otherwise stated). A few property owners do include starter packs / amounts of basic items. However, this is entirely at the discretion of each individual owner. Once these are finished guests should shop for them.

Luxury Villas
Luxury villas do include basic household items. Many of our luxury villas are also staffed - please check the web page for details of staff included in the rental, where applicable.

Occupancy / Number of guests
The capacity of each property has been decided by the owner according to the size of the apartment/villa and facilities at the property. The maximum number of guests is stated on each web page, if you are unsure for any reason, please check on booking. We would ask customers to state clearly when booking the final number of all guests who will be arriving. If the number of guests exceeds the maximum capacity, this has to be agreed on booking and any changes have to be advised prior to arrival. We reserve the right to refuse extra guests if the number exceeds the maximum capacity of any given property after a booking has been made. No additional guests may be added after booking unless we have been advised in advance and have agreed it with the owner. If extra guests arrive at the property on or after the arrival date unexpectedly, the owner is within his rights to turn the guests away or make an additional charge. Tents, camper vans or any other form of camping are strictly forbidden at any of the properties.

Registration of Guests
On arrival guests will be asked for their passports or identity cards, so that the owner can register guests in accordance with Italian regulations. Therefore, only guests listed on the booking form and who have registered may stay in the property. No changes or substitutions can be made. Guests are kindly asked to supply the relevant documents even in the case of a late arrival.

Customers who require Visas
We highly recommend any client who requires a visa in order to travel, to check current regulations and requirements with the appropriate Embassy before booking their accommodation / holiday. All clients have different requirements and it is their responsibility to check the relevant information on travelling abroad from their home countries. A&M Villas cannot be held responsible for any cancellation to travel plans due to non provision or refusal of Visas. No refunds will be applicable. No refunds will be applicable if a customer has to arrive earlier / later that the due date because of travel /visa restrictions. If customers require a letter of invitation for a Visa application, they are kindly asked to request this at the appropriate time prior to travelling and need to provide full details of the people making the Visa application. A&M Villas Ltd. cannot be held responsible for non provision / refusal of Visas. No refunds for villa bookings will be applicable due to non provision / refusal of any Visa applications after booking.

Special Events / Weddings
Customers intending to hold a special event or wedding at any of our properties MUST inform us prior to booking with the approx. number of guests attending. Please note not all our properties accept events and/or weddings, where the number of guests attending exceeds the capacity of the villa. Some properties apply an extra charge. Also security deposits may be higher in the case of an event being held at the property. Please note, we cannot be held responsible for cancellation of your booking or non acceptance of your event if we are not informed of your plans prior to booking. Each property owner must be informed and acceptance given for any events planned at their property. No refunds will be due in the case of you cancelling a confirmed booking because an event cannot be held at any given property where you have failed to inform us of your plans prior to booking.
No extra monies will be due. We do not accept liability for travel expenses, alternative accommodation or other expenses that may be incurred.
We strongly recommend all customers to purchase trip cancellation / travel or wedding / event insurance.

Swimming Pools
Swimming pools are generally in use between mid May - mid September. Pools are not usually heated (unless otherwise stated) and opening / closure is dependent on each individual owner and also on the weather. If a pool is important during your stay please check with us on booking as to the opening / closure dates for the particular property booked. Opening / closure is not under our control as it is the decision of each property owner and we cannot be held responsible for their decision. By completing the booking form customers agree to allow staff /pool maintenance personnel access to the property in order to complete their work. Customers should not interfere with the maintenance process or tell staff to come back at another time. This will interfere with the smooth running and possibly the water quality of the pool. No refunds will be considered where a customer has instructed staff not to add chlorine/ appropriate materials at any time and/or have refused staff access to the property to complete their work. Customers are not allowed to tamper with pool maintenance equipment and/or chemicals and are not allowed to add chlorine to the pool themselves. If any incident /accident or damage to owner's property or to persons occurs because customers have tampered with pool chemicals and/ or have added chlorine themselves A&M Villas Ltd. trading as Rent a Villa in Tuscany cannot be held responsible. In the case of any damage incurred by owners, customers will be liable for this and the amount will be deducted from the security deposit. Where the damage done exceeds the amount of the security deposit, customers will be liable to pay the difference to cover any damage incurred in full. A&M Villas Ltd. trading as Rent a Villa in Tuscany cannot be held responsible for any damage incurred by the client at any property rented.

Washing Machines / Laundry Facilities
Most large villas and farmhouses have a washing machine or a laundry room in the house itself but most rental properties, which are split into apartments do not have washing machines inside each apartment. In the rare exception that they do, it is normally listed in the description of the apartment. Many of the properties have a communal laundry room where there is the use of a washing machine. This is normally charged for to cover costs. As charges vary and may change from year to year, please ask reception or the owner on arrival. Some washing machines may work by inserting a token and these will be available at the property. Charges made for these facilities are set by the owner and not by ourselves. If you want to check on costs or laundry facilities available at a particular property please ask on / or before booking. The working / running of these facilities are the responsibility of each owner and we cannot be held responsible for the functioning or for the cost of these facilities. These facilities are supplied as extra by each owner and any customer who requires the use of these facilities will be charged accordingly.
Please do not place wet washing on any inside furniture or leave dripping in rooms. Wet washing will damage inside furniture and floors. Any damage caused will be charged for. Properties have drying racks available or outside lines and many provide a laundry service on request.

Internet
Internet connection is available at some of our properties. Not all properties have internet access and not all properties that provide an internet access have a WI FI connection. If this is important to you, please ask us before booking. If you require a WI FI connection and haven't checked before booking / arriving we cannot be held responsible and no refunds will be due. Where an internet connection is available, guests' laptops need to be configured correctly to enable them to connect before arrival. If they need technical assistance on arrival this service is not included in the rental and will be charged for. If guests require additional hardware to be able to connect due to the non compatibility of their own personal laptop, the owner cannot be held liable for any costs incurred. All costs either for technical assistance or additional hardware required for personal computers are to be paid by the customer. Please note, A&M Villas Ltd. trading as Rent a Villa in Tuscany cannot be held responsible for any disruption to internet services that may occur locally for any reason. A&M Villas Ltd. trading as Rent a Villa in Tuscany cannot be held responsible for the quality of the internet signal and/ or the fact that it is a cable connection rather than a WI FI connection. It is the client's responsibility to ensure that they have the correct type of connection that meets their needs.

Heating
Heating costs are payable at the end of the holiday according to the amount used, unless otherwise stated. Heating is generally required from mid / end September to approx. end May depending on local weather conditions. If you are planning a trip during Winter or Spring when heating will be required, check the costs before booking.

Utilities
Utilities ie, water, gas, electricity are often included. At some of our properties utilities are not included. These will be metered and are payable before departure. All bills are to be paid before you leave. In the case that any bills are left unpaid, these will be deducted from any security deposit being held. At some of our properties guests will be asked to sign a form locally guaranteeing to pay utilities before departure and meter readings will be taken on arrival and also on departure.

Air Conditioning
Not all of our properties have air conditioning but it is becoming more common especially in luxury properties. If air con is a priority for your group, please ask for details before booking. If you would find the heat during the normally, hot months of July and August uncomfortable, consider booking cooler months earlier or later in the year. Please note that unless otherwise stated, air conditioning is charged for and payable at the end of your stay according to the amount used. (except in the case of some luxury properties).

Screens
Screens are not fitted as standard at most properties, although an increasing number are now fitting them. If this is important, please check before booking.

Travel
Clients are responsible for their own travel plans depending on the needs of their group and their itinerary. We are available at any time for advice, help, hints, tips, whenever possible and if it is within our expertise to provide the requested information. We reserve the right to refuse to provide advice, if we do not feel we are qualified to do so. We do not accept responsibility for any problems you may have with any travel plans booked by you. We do not accept responsibility for any issues you may have that arise from not seeking advice before making any travel plans. No refunds will be due if you are unable to reach / use your accommodation because of bad planning or problems with any of your travel plans booked by you. No refunds will be due and/ or claims accepted if you haven't consulted us before arrival if you are unsure of facilities and /or services at the accommodation you have booked. No refunds will be due or claims accepted if you have failed to plan for a car /vehicle hire during your stay. No refunds will be due and/ or claims accepted if you fail to check with us if car hire is required during your stay.

Transport
The majority of our villas are in the countryside. We highly recommend guests have a vehicle at their disposal during their stay. We consider a car essential at any of our out of town properties. If you need a quote we have an online car hire partner  It is the client's responsibility to check if any changes / additions /amendments or special paperwork is required to their driving license to allow them to drive abroad. When hiring a car / vehicle, we recommend pick up and drop off at an airport as local offices close from Sat lunchtime over weekends and are only open office hours. We recommend double checking opening hours if booking with pick up at a local office. We cannot be held responsible if guests have not pre planned their trip and organised a hire vehicle during their stay. Some sizes of vehicles need to be booked well in advance especially in high season. We cannot be held responsible for non availability for a particular car type with any hire company. It is the customers responsibility to organise their trip and pre book any form of transport required in plenty of time.
Also please check the suitability of certain types of vehicles with us before you book your vehicle eg. sports cars and /or large buses as some of our properties have limitations on the size of vehicle that are able to access the property booked or some have track roads.

Local Tourist Tax/ City Tax
Many councils are introducing local tourist taxes. These taxes are paid locally on arrival and require to be paid in cash. The taxes are set and collected by the local council. Owners / receptionists collect them on behalf of the council. We are updating our information as we receive notification of any new taxes. As these are new and are being introduced all the time we cannot be held responsible if we have not been informed of them or they have been introduced very recently and we have not had time to update our information to you. We will try our best at all times to inform you of any local changes before your trip but if are unable to do this for any reason, the taxes will still apply and still be due in cash, direct to the property on arrival. Not all councils are applying local tourist taxes at this time. Many cities have already introduced city taxes and city entrance fees for large groups travelling in by bus. Please note that any local taxes applicable are completely out with our/ property owners control and are set and collected by local governing bodies.

Accidents, Injury or Theft
A&M Villas Ltd. trading as Rent a Villa in Tuscany cannot be held responsible for any accident or injury whilst on holiday. We strongly recommend all customers to take out adequate travel insurance to cover health care, cancellation, travel, accident and injury, etc. European residents are advised to obtain an E1.11 now available in card form. This entitles the holder to benefit from reciprocal health agreements, which exist between certain European countries. Please note, that this does not substitute travel insurance in any way and does not cover emergency repatriation if required.
A&M Villas Ltd. trading as Rent a Villa in Tuscany cannot be held responsible for the theft of any personal belongings whilst on holiday. Guests are advised to close all doors and windows and shutters where available (even in isolated, country locations) when leaving the property and make use of safes for valuables, where supplied.

Problems/Complaints
All of our owners will do their very best to resolve any problems, which might crop up regarding your accommodation. But in the event of difficulty, A&M Villas Ltd. trading as Rent a Villa in Tuscany should be contacted immediately (within 24 hrs), so that we can resolve the situation for you as quickly as possible. Please bear in mind that if you do not communicate a problem to us immediately it makes it very difficult for us to help you. Problems or complaints can only be dealt with once we hear from you. Problems or complaints received at the end of a holiday will not be taken into consideration. Each complaint will be assessed individually.
A&M Villas Ltd. trading as Rent a Villa in Tuscany cannot be held responsible for any disruption to supplies of locally provided utilities or services at any of our properties.

Owner
The owner reserves the right to visit the property at any time by giving prior notice.

Smoking Policy
All our properties are strictly no smoking.
Guests are not allowed to smoke inside the property. Smoking is strictly forbidden in beds and any damage found will be charged to the customer. Please note smoking in bed is a fire hazard and is dangerous.

Changes to our Terms & Conditions
We reserve the right to update / change our Terms & Conditions at any time without prior warning. All changes will be updated to this online page and these terms and conditions will be considered valid at all times. Guests should refer to this page for any recent updates/ changes.

Disputes
By completing and submitting our online booking form you agree to the above terms and conditions. Please note, that should a dispute be taken to court, Irish law will be used as the basis for deciding the dispute and the law courts in Dublin will have jurisdiction.


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